Shipping policy

SHIPPING POLICY

Processing Time Orders are typically processed within 1-2 business days (Monday-Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Rates & Delivery Times

Domestic Shipping (South Africa):

• Standard Shipping: 3-7 business days
• Shipping costs are calculated at checkout based on your location and order weight

International Shipping:

• Delivery times vary by destination (typically 7-14 business days)
• International shipping rates are calculated at checkout
• Customs fees and import duties may apply and are the responsibility of the customer

Product-Specific Information Our waist massagers and heating devices are carefully packaged to ensure safe delivery. All electronic products are tested before shipping.

Order Tracking Once your order ships, you'll receive a tracking number via email so you can monitor your delivery progress.

Shipping Restrictions We currently ship to South Africa and select international destinations. Some remote areas may have limited delivery options or extended delivery times.

Damaged or Lost Packages If your package arrives damaged or goes missing during transit, please contact us at support@novastores.co.za within 48 hours of the expected delivery date so we can assist you.

Questions? For shipping inquiries, please contact us at support@novastores.co.za or call +27500545337